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Status Planned for future release
Categories Income Support
Created by Vinod Musunuri
Created on Apr 10, 2019

RELATED IDEAS

Enhancement request to fix issues with editable text drop downs

This is an enhancement request to fix issues with editable text drop downs

Issue 1

Curam v7 uses editable text dropdowns. SAMS common intake has 100+ questions that are asked from clients in Universal access and from case workers in Case worker portal. Many of the questions use dropdowns and a large proportion of the dropdowns have limited values that users (especially internal staff) get familiar with over time. Since common intake has large number of questions and because caseworkers are used to lot of data entry, they prefer to type in the value they want to select and tab through to the next question. For yes/no questions, if user types in n and tab through to next question quickly, the predictive text dropdown does not select No and user ends up with invalid response.
This issue was not present in v6. Pressing n and quickly tabbing through to the next question would have correctly selected No 100% of the time
Also, even for a simple yes/no dropdown, the response time for choosing the first value when user types in n or y is few hundred milli seconds and this is visibly slow.


Issue 2

If the options have the same first word, user has to type in all the letters to get to option that they want to select.
For example - for education status, the dropdown options are Grade1 to Grade 10. If user has to select Grade 10, when he types in G, all options that start with G (Grade1, Grade 2, .. Grade 10) are displayed. When down arrow is used the option is not highlighted in the list. So it is hard to know where you are current in the options list.

Issue 3

The filtering of options when a letter is entered is too slow

Customer Name Ontario - Ministry of Community and Social Services
  • Attach files
  • Guest
    Reply
    |     Aug 25, 2021

    Hi Vinod,
    We are pleased to inform you that your enhancement request has been partially delivered in the new release of IBM Social Program Management, version 8.0.0.

    The following points highlight the improvements in the SPM V8.0.0 release and our continued commitment to ongoing iterative improvements in future releases.

    The majority of dropdowns in SPM have been converted to the IBM Carbon dropdown component.
    For more detailed information on dropdowns in Carbon please refer to the Carbon Design Documentation here: https://www.carbondesignsystem.com/components/dropdown/usage/

    The following points from the combo box dropdown variant are most applicable to this enhancement request:
    • When typing a character, focus stays on the field while an option in the menu is highlighted that best matches the typed character.
    • When typing multiple characters in rapid succession, focus stays on the field while an option in the menu is highlighted that best matches the string of characters typed.

    Thank you for taking the time to share your ideas with us. We will keep this request open as planned for a future release and inform you when all dropdowns in SPM have been converted.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.

  • Guest
    Reply
    |     May 13, 2021

    Hi Vinod,
    We are pleased to inform you that your enhancement request is included in our upcoming release of IBM Social Program Management, version 8.0.0.0.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Mar 2, 2021

    Hi Vinod,

    We have re-evaluated and re-opened your request as we are making significant improvements to the editable drop-downs in the next release.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Apr 17, 2019

    Hi Vinod,

    We have evaluated your request and have determined that it cannot be implemented at this time as the editable drop downs are working as designed OOTB.

    We recommend that the design of your customers intake scripts are updated to change Yes/No drop downs to radio buttons for a better user experience. See this US WDS link: https://designsystem.digital.gov/components/form-controls/ under the Dropdrown section where it is stated "If the list of options is very short. Use radio buttons instead."

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Apr 11, 2019

    Hi Vinod,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team