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Status Delivered
Categories Evidence Broker
Created by Dean Kyfiuk
Created on Mar 10, 2023

RELATED IDEAS

Need Additional Trigger Points for Evidence Sharing from an Application Case other than Authorization

This could be useful if an Application Case is open for a significant amount of time for processing. The client may want to start using some of the new information from that AC more immediately than authorization (such as once it is verified). The client may also want to save some of the data from an application case for future use even if the AC ends up being denied.

Customer Name ESDC (Canada)
Persona Based Summary

As a caseworker, I want to capture and use the new phone number or address provided by the client on their new application, even though they have already applied for this benefit and their application case is going to be denied.
Market Segment Eligibility & Entitlement
Type of Request Customer Requirement
Market Opportunity

The market opportunity for this is the ongoing adoption and leverage of OOTB Curam by the ESDC project, plus any other clients who may want to avoid customization in this area.
Usage frequency + #/type of users impacted

Many times per day (for every application received) across tens of millions of clients in Canada. Up to 2000 users impacted.
CURAM:Workarounds + Proposed Solution

Partial workaround may be mapping person evidence from new applications directly to the Person rather than through the application case. This would work for person level evidence, but is not appropriate for case level evidence where this functionality may still be needed (if a piece of data on a to-be-denied AC would still be useful to update an existing IC or other open AC).
  • Attach files
  • Admin
    ANGELA BRADY
    Reply
    |     Jan 30, 2024

    Hi Dean,


    We are pleased to inform you that your enhancement request has been delivered in the new release of Cúram version 8.1.1.0 on 8th Dec 2023.

    This enhancement provides new evidence sharing triggers that support sharing of evidence from an Application Case prior to Authorize action.

    For more detailed information on this new capability, please visit https://curam-spm-devops.github.io/wh-support-docs/spm/announcements/811_announcement.

    Thank you for taking the time to share your ideas with us. We are now closing this request as delivered.

    Regards,

    Angela Brady

    Cúram Product Management Team


  • Dean Kyfiuk
    Reply
    |     Dec 7, 2023

    Fantastic, thank you Angela!

    Dean

  • Admin
    ANGELA BRADY
    Reply
    |     Dec 7, 2023

    Hi Dean,

    We are pleased to inform you that your enhancement request is included in our upcoming release of Cúram, version 8.1.1 on Dec 15th which provides evidence sharing triggers in an application case to enable sharing of evidence prior to authorization of the application case.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,

    Angela Brady, Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Mar 15, 2023

    Hi Dean,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:

    • You are requesting that additional evidence sharing trigger points be provided in an application case to enable sharing of evidence prior to authorization of the application case.

    The theme is aligned with our current strategy for our product to continue to improve application for benefit intake processing, as well as how common person evidence is managed, and we have accepted your suggestion as a consideration for a future release.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestion.

    Thank you,

    Sheryl Brenton, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Mar 10, 2023

    Hi Dean,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team