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Status Not under consideration
Created by Guest
Created on Aug 27, 2021

Multiple Ownership records from Application IEG for Resource evidences

The IEG(Intelligence Evidence Gathering) which is used for the product Curam Social Program Management during the application submission process, has no capability to capture the ownership records of a resource evidence where there are more than one owners for that resource. Alternatively, case worker can go ahead do this from the evidence dashboard. It would be nice to have this functionality on the IEG itself as these are frequent scenario as per our District of Columbia client. It becomes more important for District of Columbia client as there was a straight through process implemented during the application submission. It moves the application to disposed status and activate all the evidences. But in this particular scenario, where a resource evidence has more than one ownership records, evidence activation fails with error and then case worker manually needs to create the evidences and process the evidence activation and it delays the process.

Customer Name District of Columbia - Washington
  • Attach files
  • Guest
    Reply
    |
    Sep 24, 2021

    Hi Dhananjay,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:

    * You would like for us to enhance the CGISS application script provided in product to support the use case where multiple Ownership evidence records are captured for a Resource evidence such as 'Property' and then mapped to and created as Evidence in the CGISS application. Our offering currently provides a way to address this issue.

    The CGISS application script provided in product can be customized to meet project requirements using IEG infrastructure and the Data Mapping Engine.
    Please refer to the following sections in IBM Documentation for further details:
    https://www.ibm.com/docs/en/spm/8.0.0?topic=intelligent-evidence-gathering-ieg
    https://www.ibm.com/docs/en/spm/8.0.0?topic=applications-developing-data-mapping-engine

    We are closing this request and do not plan to take any further action. If you believe we have misunderstood your request please respond within 7 days with clarifications.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.

  • Guest
    Reply
    |
    Aug 30, 2021

    Hi Dhananjay,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.

  • Guest
    Reply
    |
    Aug 27, 2021

    This use case was prepared as a discussion for the PMR Case number WH00012213. Please refer to the PMR for more details.

  • Guest
    Reply
    |
    Aug 27, 2021

    Attachment (Use case): Steps done in OOTB.