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Status Delivered
Categories Evidence Broker
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Require the ability to prevent brokering for non participant evidences logically equivalent

Currently automatic evidence sharing is only available for evidence types configured on a person case. This is too restrictive and should be available for any evidence type regardless of where it lives. Here's the information from the PMR raised by the customer:

Problem description:
Currently, when brokering non-Participant Data Case evidence, the Evidence Broker makes no attempt to discern if the evidence being brokered is logically equivalent to evidence already present on the target case based on the values of the attributes of the evidence being brokered. This causes a cumbersome amount of evidence to be unnecessarily brokered to cases, requiring caseworkers to have to expend extraordinary amounts of time discarding these evidence items. In addition, as they become conditioned to simply discarding evidence items to cope with the volume of brokered evidence that must be handled, caseworkers are more likely to lose focus of the content of the evidence that has been brokered and unintentionally discard evidence that has brokered with genuine changes of circumstance.

The Evidence Broker has produced more than 100 evidence items, most of which will simply be discarded. And, it should be noted, the caseworker has to spend time discarding each evidence item individually. This is an unacceptable burden to caseworkers, but it does not have to be.

The Evidence Broker can be smarter about how it choses which evidence items to broker. There is already a precedent for this with Participant Data Case (PDC) evidence. When a PDC evidence item is brokered, a matcher custom to the evidence's type is utilized to determine if the evidence item already exists on the target case. If a match is found, then the evidence item is not shared. A hook point allowing for custom
matchers that can determine whether an evidence item should be allowed to broker needs to be added to the Evidence Broker to extend this capability to all evidence types.

Customer Name North Carolina - Dept of Health and Human Services
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    • Guest
      Reply
      |       Jan 3, 2018

      Hi Kevin,

      We are happy to inform you that your enhancement request has been delivered in the new release of IBM Cúram Social Program Management, version 7.0.2.0.

      As well as many other new features, the enhanced Evidence Broker will provide mapping and sharing between logically equivalent evidence types.

      For more information on this, see the Knowledge Center at: https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.2/com.ibm.curam.content.doc/whats_new/spm_702_whatsnew_plat.html

      We hope that this addition to the product will meet your requirements sufficiently.

      I will now close this ticket as delivered.

      Thank you for your interest in the Cúram product.
      Eloise O'Riordan, Cúram SPM Offering Management team

    • Guest
      Reply
      |       Nov 24, 2017

      Hi Kevin,

      We acknowledge that this enhancement will be delivered in the next generally available (GA) release. As part of the release we will be providing a new enhanced Evidence Broker which will provide mapping and sharing between logically equivalent evidence types.

      We will update this ticket again with more information shortly.

      IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion.

      IBM will update this request to reflect any changes.

      Thank you for your interest in the Cúram product.
      Eloise O'Riordan, Cúram SPM Offering Management team

    • Guest
      Reply
      |       Aug 5, 2016

      Hi,

      We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

      Thanks,
      Eloise O'Riordan, Cúram SPM Offering Management team

    • Guest
      Reply
      |       Aug 4, 2016

      Hi Kevin,

      Thank you for your enhancement request. We require some further analysis to determine whether or not it can be considered in a future release. I will provide another response when this investigation is complete.

      Thanks again,
      Eloise O'Riordan, Cúram SPM Offering Management team

    • Guest
      Reply
      |       Jul 29, 2016

      Due to processing by IBM, this request was reassigned to have the following updated attributes:
      Brand - Watson Health
      Product family - Cúram Social Program Management
      Product - Evidence Broker
      Component - Functionality
      Source - IBM User Group

      For recording keeping, the previous attributes were:
      Brand - Watson Health
      Product family - Cúram Social Program Management
      Product - Social Program Management Platform
      Component - Functionality
      Source - IBM User Group