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Status Delivered
Created by Guest
Created on Feb 8, 2021

Performance Issue - Long running SQL when searching an employer

Employer search transaction is taking over 5 minutes in Production system.

When searching for a employer in a large county with trading name and city as input, results take up to 5 minutes to return.

Refer to comments on PMR WH00011891.

Customer Name North Carolina - Dept of Health and Human Services
  • Attach files
  • Guest
    Reply
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    Aug 18, 2021

    Hi Michelle,
    We are pleased to inform you that your enhancement request has been delivered in the new release of IBM Social Program Management, version 8.0.0.

    For more information about this new capability, see the following section in the What's New Guide: Employer search improvements
    For additional information about this capability, please review the following 8.0.0 Release Note at https://www.ibm.com/support/pages/node/6471277:
    'WorkItem:268814 - Performance Issue - Long running SQL when searching an employer'.

    Thank you for taking the time to share your ideas with us. We are now closing this request as delivered.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.

  • Guest
    Reply
    |
    Aug 11, 2021

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Social Program Management Platform
    Component - Functionality
    Source - IBM User Group

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Business Intelligence and Analytics
    Component - Functionality
    Source - IBM User Group

  • Guest
    Reply
    |
    May 5, 2021

    Hi Michelle,
    We are pleased to inform you that your enhancement request is included in our upcoming release of IBM Social Program Management, version 8.0.0.0.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Mar 10, 2021

    Hi Michelle,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
    * Provide the ability to limit the employer search to registered employers only.

    The theme is aligned with our current multi-year strategy for our product and we have accepted your suggestion as a consideration for a future release. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Feb 11, 2021

    Hi Michelle,

    Thank you for providing the additional information requested. Within the next 30 days, we will review the details you have provided and inform you of our analysis and decision.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Feb 10, 2021

    PMR is raised for long running SQL in employer search popup page while adding a employment record on Person.

    Currently, the search query considers both ‘Employer' and ‘Prospect Employer' to bring the results back. As the volume of ProspectEmployer is huge, the query takes more time in certain search criteria and ends up in stale connection (unhandled server exception).

    System behavior currently doesn't allow to create a employment record for Prospect Employer. If system doesn't allow, then employer search query can be limited to only registered employers.

    We have requested if this change can be incorporated in product, So RFE request is to limit the employer search to registered employers only.

  • Guest
    Reply
    |
    Feb 9, 2021

    Hi Michelle,

    We would like to understand the exact scope of this enhancement request as the associated PMR WH00011891 for the long-running SQL issue is still under investigation.
    The comments within the PMR suggested raising an RFE for the system to only allow searches for fully registered Employers only.

    Please clarify the exact requirements within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe we will have to close the request due to insufficient information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Feb 9, 2021

    Hi Michelle,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Feb 8, 2021

    Attachment (Use case)

  • Guest
    Reply
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    Feb 8, 2021

    Attachment (Use case)

  • Guest
    Reply
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    Feb 8, 2021

    Attachment (Use case)