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Status Future consideration
Categories Social Program Management Platform
Created by Guest
Created on Oct 19, 2020

RELATED IDEAS

Performance Issue: Attaching 3MB file as case log on an Child Welfare Investigation is taking 18 seconds

Issue: Attaching 3MB file is taking avg 18 sec
Purepath: /Curam/en_US/CaseContactLogWizard_addAttachmentsAction.do
*Steps: *

Create Intake
Create Assessment
Create New Case Log from Contacts tab
Add all the details and attach a 3MB .JPEG file in the attachments page and click on Finish button
On clicking on finish button on case logs pop up, it is taking average of ~15 sec -~18 sec and more than ~25sec most of the times.
Analysis: We observed that the following SQLs are major contributors for the high response times.
If we carefully look into the SQLs, The select SQL is executed 3037 times and there is a Update SQL executed 1013 times and immediately followed by a Delete SQL of 1013 times. Whatever we updated in earlier SQL is getting deleted immediatly.
3,037 × SELECT WIZARDSTATEID,SERIALIZEDSTATE,NEXTWIZARDSTATEID,CREATEDBY,CREATEDON,LASTUPDATEDBY,LASTUPDATEDON FROM WIZARDSTATE WHERE WIZARDSTATEID=?
1,013 × UPDATE WIZARDSTATE SET SERIALIZEDSTATE=?,NEXTWIZARDSTATEID=?,LASTUPDATEDBY=?,LASTUPDATEDON=?, lastWritten = ? WHERE WIZARDSTATEID=?
1,013 × DELETE FROM WIZARDSTATE WHERE WIZARDSTATEID=?
1,011 × INSERT INTO WIZARDSTATE (WIZARDSTATEID,SERIALIZEDSTATE,NEXTWIZARDSTATEID,CREATEDBY,CREATEDON,LASTUPDATEDBY,LASTUPDATEDON, lastWritten) VALUES (?,?,?,?,?,?,?, ?)
Note: 3037 Select SQL = (1013 Update SQL+1013 Delete SQL +1011 Insert SQL)
Please refer attached document for more details on the issue.

Customer Name North Carolina - Dept of Health and Human Services
  • Attach files
      Drop here to upload
    • Guest
      Reply
      |       Oct 19, 2022

      Merative Team,

      Can you please provide an update on this ticket, if it is being actively considered for any release?

      Thanks,

      Suresh

    • Guest
      Reply
      |       Nov 2, 2020

      Due to processing by IBM, this request was reassigned to have the following updated attributes:
      Brand - Watson Health
      Product family - Cúram Social Program Management
      Product - Social Program Management Platform
      Component - Functionality
      Source - Other

      For recording keeping, the previous attributes were:
      Brand - Watson Health
      Product family - Cúram Social Program Management
      Product - Child Welfare
      Component - Functionality
      Source -

    • Guest
      Reply
      |       Nov 2, 2020

      Hi Ratheesh,

      We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
      Address performance issues in the wizard infrastructure when attaching files.

      The theme is aligned with our current multi-year strategy for our product and we have accepted your suggestion as a consideration for a future release. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.

      Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

      Regards,
      Shane McFadden, SPM Offering Management team
      You can find more information on the request process here.

    • Guest
      Reply
      |       Oct 20, 2020

      Hi Ratheesh,

      Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

      We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

      Thank you,
      Shane McFadden, SPM Offering Management team
      You can find more information on the request process here.