Make OOTB Class PDMRunCaseControlStateHelperImpl extensible

Hi Maribeth,

We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:

OOTB, there is a map of legal status transitions for PDM/AR. This map is checked each time the PDM/AR status is changed. If the status transition being attempted is not present the map i.e. illegal, then a validation is thrown.
You are requesting that the PDMRunCaseControlStateHelperImpl class be made extensible to allow you to compliantly add your own status transitions to this map so that validations are not thrown.

The theme is aligned with our current multi-year strategy for our product and we have accepted your suggestion as a consideration for a future release. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.

Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

Regards,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.

Hello. I sent the attachment to the email specified. Please confirm receipt here in this RFE.

Thank you,

Maribeth

Hi Maribeth,

Thanks for your reply.

Could you please mail the referenced .zip file to my address: shane.mcfadden@ie.ibm.com

Thank you,
Shane McFadden, Cúram SPM Product Management team

Hello. Following is feedback from our developer. Please also see the attached file. Please let me know if you have further questions.

Regards,

Maribeth Kane

Requirement -
As part of the Annual Renewal process, we track the stages a case progresses through as it goes through the process. Most of these stages are defined OOTB, but the state requires additional stages to explicitly track when a case has been sent to the FedHub(transition state : UNPROCESSED) and when a response from the FedHub has been processed(transistion state : REQ_SUBMITTED).

Unfortunately, OOTB does not provide a compliant way of adding additional stages such as these for tracking the Annual Renewal process, and the additions made by the state were done non-compliantly. Please refer the attached zip.

Hi Maribeth,

Thanks for your previous response.

We would like to dig a little deeper into the business reasons behind this request.

Why do you need more transitions, are there gaps out of the box that we didn't consider?

This will help us understand if you get blocked further down the line, given you haven't implemented this yet based on your recent response.

Thank you,
Shane McFadden, Cúram SPM Product Management team

Hello. Following are updates from the developer. Please let me know if you have any further questions or comments.

Regards,

Maribeth Kane

a) Have you done this implementation already yourselves? The technical information in this ticket suggests that you have done the analysis, so we would like confirmation if you have actually implemented it.
No we haven't implemented it, We are doing the analysis as part of upgrading to v7.
b) Confirm that the request is only for this specific PDMRunCaseControlStateHelperImpl class to be made extensible to support what you need.
Yes.

Hello. I am waiting for the developer to respond to your feedback. Once I have it, I'll provide it here.

Regards,

Maribeth Kane

Hi Maribeth,

In order to evaluate your request, we require that you answer the following questions so that we can fully understand your requirements:

a) Have you done this implementation already yourselves? The technical information in this ticket suggests that you have done the analysis, so we would like confirmation if you have actually implemented it.
b) Confirm that the request is only for this specific PDMRunCaseControlStateHelperImpl class to be made extensible to support what you need.

Thank you,
Shane McFadden, Cúram SPM Product Management team

Due to processing by IBM, this request was reassigned to have the following updated attributes:
Brand - Watson Health
Product family - Cúram Social Program Management
Product - Income Support for Medical Assistance
Component - Functionality
Source - Other

For recording keeping, the previous attributes were:
Brand - Watson Health
Product family - Cúram Social Program Management
Product - Social Program Management Platform
Component - Functionality
Source -

Hi Maribeth,

All the files are scanned for viruses and there is also a size limit of 10 MB. If bigger than 10MB please send the attachment by mail directly to me 'shane.mcfadden@ie.ibm.com'

Best Regards,
Shane McFadden, Cúram SPM Product Management team

Hi Maribeth,

Thank you for your enhancement request.
We require some further analysis to determine whether or not this enhancement can be considered in a future release.
I will provide another response when our investigation is complete.

Thank you,
Shane McFadden, Cúram SPM Product Management team

Attachment (Description): Attachment error. The attachment type is .zip and it is 58 KB in size.