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Status Not under consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Cannot configure when to send a re-determination notice

OOTB, notifications are sent to a client whenever there is a re-determination. So when evidence is updated or added to the case, a communication is sent to the client regardless of whether the update has caused an eligibility change or not.

The customer would like the ability to:

1. Only send a communication to the client if the content of the notice is different from the previous one. They have given some examples of data elements that are required to be factors when a notice is sent out again. (For e.g, eligibility category has changed, or the agency return address has changed).
2. Be able to override this default setting (looks like they would want to do this on a case by case basis).

Customer Name Minnesota
  • Attach files
  • Guest
    Reply
    |     Sep 20, 2021

    Hi Abirami,

    As part of our efforts to be transparent about our intentions with each enhancement suggestion, the offering team has initiated an annual process to carefully review the list of open enhancements.
    As agreed through the account manager for Minnesota, we are closing this RFE as it was confirmed that it is no longer required.

    We acknowledge the benefit of your suggested enhancement and although we will not take any further action at this time your suggestion will be available in our ideas repository for future consideration.

    We value your feedback and thank you for allowing us the privilege of partnering with you in developing our products.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.

  • Guest
    Reply
    |     Aug 5, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Aug 3, 2016

    Hi Abirami,

    Thank you for your enhancement request. We require some further analysis to determine whether or not it can be considered in a future release. I will provide another response when this investigation is complete.

    Thanks again,
    Eloise O'Riordan, Cúram SPM Offering Management team