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Status Future consideration
Categories Social Program Management Platform
Created by Guest
Created on Oct 26, 2018

RELATED IDEAS

Application Form Disappears if fails to submit

The failed application form should be shown on the "Pending Application Forms" screen or another appropriate place, with a "Failure" status, which provides sufficient information for
the caseworker, allowing him/her to take further action.

More about the Problem:

The submitted OOTB Application Form disappears in the scenario where the submission workflow fails due to any unhandled errors. As expected, we can see the failed workflow as part of "Process Monitoring" under "Process Instance Errors" on the Administration Workspace (Admin). Here, the Admin can re-try submission of the application form, but in no way is the
case-worker informed about this failure (task or notification) and there is no action that the case-worker can take. Also, case worker will not have access to the Admin workflow screen. In addition, once a form has failed to submit, we can't submit another application since it fails saying that a pending application already exists for the client.

Please see below references to OOTB Application and Application Form life cycles. We are not using old style Applications and are using Application Form but the statuses on those two don't match. Application Form lifecycle (second link) doesn't seem to have any provision for failed submission.

The link (https://www.ibm.com/support/knowledgecenter/en/SS8S5A_7.0.0/com.ibm.curam.content.doc/CommonIntake/c_COMINLifecycleApplicationStatuses.html) talks
about the life cycle of an Application and mentions that an application that has failed to submit moves into the "Submit Failed" status, however this does
not happen in our use-case where the application submission has failed due to an unhandled error. We note however though that this is talkig about old style applications which we are not using as we are using Application Form below but we'd expect the failures to be handled in similiar way.

The link (https://www.ibm.com/support/knowledgecenter/en/SS8S5A_7.0.0/com.ibm.curam.content.doc/Intake/c_CINLifecycleCreatingApplicationForm.html) talks
about the life cycle of an Application form and has different statuses associated with it which matches our use-case. As mentioned above, we don't see any provision for failed status.

Please note that it's the same behaviour whether the property 'curam.intake.use.resilience' is true or false.

Customer Name Scottish Government
  • Attach files
  • Guest
    Reply
    |     Nov 8, 2018

    Hi Faisal,

    We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development and we have no short term plans to provide this enhancement. However, the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Oct 30, 2018

    Hi Faisal,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team