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Status Not under consideration
Categories Social Program Management Platform
Created by Guest
Created on May 10, 2019

RELATED IDEAS

Authorized Representative Functionality

The State of Minnesota has requirements for adding an authorized representative during initial application or after, such as any time after initial application. This warrants us to have functionality to allow case workers to add an authorized representative at initial application and to an ongoing case.
Currently OOTB does not offer functionality to:
- Register an authorized representative in the caseworker portal
- Add an authorized representative to an ongoing case
- Ensure the authorized representative has the ability to act on more than just application submission

We would like the above features to be added to Cúram OOTB. Cases #TS002118899

Customer Name Minnesota
  • Attach files
  • Guest
    Reply
    |     Jul 23, 2019

    Hi Tatiana,

    We have previously requested more clarifying information. Because the additional information was not provided within 30 days, this request has been closed.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     May 23, 2019

    Hi Minnesota,

    At present, we support Authorized Representative through evidence types available in Income Support (CGISS) and Insurance Affordability (HCR).

    CGISS includes an Authorized Representative evidence type that can be entered in the Income Support integrated case. Using Authorized Representative evidence type, the user can either select a case participant, search for an existing participant, or enter a new participant to serve as the authorized representative, which then results in the registration of the authorized representative in the caseworker portal.

    HCR also includes an Authorized Representative evidence type which let's the user select from an existing case participant. With this approach, the authorized representative would be registered first and added to the Insurance Affordability integrated case as a case participant.

    Please let us know if you have considered these evidence types and if they meet your requirements?

    If we do not receive this information within 30 days, this request will be closed.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     May 13, 2019

    Hi Minnesota,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team