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ESDC sees this as as “work as designed” to be closed as such
Hi Ravi,
We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
Our understanding of the issue is that given the context of a user of a case management application that you interact with frequently, particularly the 'Quick Links' links.
We think having the default style and visited style be the same is the correct behavior according to the IBM Carbon Design system description below. This should be made consistent across our supported browsers for the caseworker application.
See the following in the IBM Carbon Design system: https://www.carbondesignsystem.com/components/link/usage/#visited-style
"By default, the link component does not use a visited style. Visited links indicate that a user has already opened the link so they can be a helpful indicator during task completion. Visited styles should be used sparingly because they often clutter the page and add further visual noise as users are trying to navigate a product. They can be used if it is important that a user knows they have already clicked on a link."
The theme is aligned with our current multi-year strategy for our product and we have accepted your suggestion as a consideration for a future release. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.
Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.
Regards,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.
Hi Ravi,
We have reviewed your enhancement suggestion and require more information to properly understand the issue and the business scenario you are trying to support.
Our understanding of the issue is that given the context of a user of a case management application that you interact with frequently, particularly the 'Quick Links' links.
We think having the default style and visited style be the same is the correct behaviour. This should be made consistent across our supported browsers for the caseworker application.
See the following in the IBM Carbon Design system: https://www.carbondesignsystem.com/components/link/usage/#visited-style
"By default, the link component does not use a visited style. Visited links indicate that a user has already opened the link so they can be a helpful indicator during task completion. Visited styles should be used sparingly because they often clutter the page and add further visual noise as users are trying to navigate a product. They can be used if it is important that a user knows they have already clicked on a link."
Please let us know if our understanding of this issue is in line with your expectations within 30 days so we may proceed with our evaluation.
Thank you,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.
Hi Ravi,
Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.
We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.
Thank you,
Shane McFadden, SPM Offering Management team
You can find more information on the request process here.
Attachment (Use case)
Attachment (Use case)