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Improve readability of Household relationships in IEG (CE)
In CE, on the IEG summary page, the household relationships are confusing to read and understand.
Start the OOTB HCR IEG script, and enter the following four-person household information:
Jon - primary applicant, spouse of Jane, parent of Junior, sibling of Jake
Jane - additional household applicant, parent of Junior, unrelated to Jake
Junior - additional household applicant, nephew of Jake
On the household summary page, review the household relationships cluster information. The relationships are displayed in a manner that is difficult to understand. For example, Jon is the parent of Junior. But because of the order of the information (and headings), it may be incorrectly understood as Junior is the parent of Jon.
As an applicant, I should be able to visit the household summary page in the application and understand the relationships I have entered in relation to other household members.
Type of Request
Existing customers in both North Carolina and Minnesota have expressed that the OOTB display of the relationships on the summary pages is confusing to read and understand. Both clients have needed to customize the relationship display to improve usability.
Revising the OOTB display of relationships would result in less need to customize OOTB functionality.
Workarounds + Proposed Solution
It would be clearer if the name of the relative appears after the relationship description. (e.g., instead of Jon (heading) > Junior (sub-heading) > Is the Parent of, it could be Jon (heading) > Is the Parent of > Junior)