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Status Not under consideration
Categories Universal Access
Created by Jason Blackerby
Created on Oct 6, 2020

RELATED IDEAS

Curam attempts to use email-based password recovery when no SMTP server has been configured

Password recovery is a standard feature of all websites for which user registration is required. Curam offers two options for password recovery: secret-question-based password recovery and email-based password recovery. Unfortunately, Curam lacks a mechanism by which to select which option should be used. Instead, email-based password recovery is attempted for any user with an email address even when no mail server is configured to actually send the email, meaning these users cannot recover their passwords (see https://www.ibm.com/support/pages/apar/PO08930). This request is to add a Curam configuration property to allow system administrators to configure Curam for which password recovery option is appropriate for the client.

Customer Name Missouri
  • Attach files
  • Jason Blackerby
    Reply
    |     Nov 3, 2020

    Hi Shane,

    The previous response discussed the need to replace the OOTB sign-up and login pages with custom versions. However, this issue is not related to either of those, it is related to the forgotten password functionality, so how does that response relevant address our issue?

    Kind regards,
    Jason

  • Guest
    Reply
    |     Nov 2, 2020

    Hi Jason,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
    * Allow administrators to explicitly set whether to use email-based password recovery by setting a configuration property.

    Our experience from other deployments of Universal Access is that customers implement their own SSO account management.
    We have a section in Knowledge Centre where we explain that the account login is for demo purposes only and customers should build their own account management flow:
    https://www.ibm.com/support/knowledgecenter/en/SS8S5A_7.0.11/com.ibm.curam.universalaccess.doc/CitizenEngagement/c_CE_security_protect_development.html
    "Consider your authentication strategy
    The reference application provides basic sign-up and log-in pages to demonstrate how the IBM® Universal Access Responsive Web Application can be integrated with a IBM Cúram Social Program Management deployment. These features are provided as references, but are not intended to be directly deployed into production.
    You must consider your authentication strategy and ensure it meets your organization's requirements. For example, you might need to integrate with an Identity Provider in your authentication flow, or use a captcha for your sign-up or log-in pages."

    We are closing this request and do not plan to take any further action. If you believe we have misunderstood your request please respond within 7 days with clarifications.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Oct 6, 2020

    Hi Jason,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.