Merative Ideas Portal

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We invite you to shape the future of Merative, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Status Future consideration
Categories Universal Access
Created by Rahul Bhardwaj
Created on Jan 25, 2022

RELATED IDEAS

Automated workflow starting with Application Submission and ending with Client getting paid with no human intervention (most cases) or minimal human intervention (remaining cases)

For our social assistance system, more than 50% of the applications are for existing clients, some are duplicates, and the remaining for new clients. The journey for application submission to checking whether client is existing or new and then merging/end-dating/creating evidences is tedious/time consuming with 20-30 different type of evidences being used. In order to alleviate the workload of our users, we have created a custom module that attempts to automate as much parts of the application as possible. The end goal being 0 human intervention effort for many applications and minimal effort in scenarios where system is unable to figure out the client or evidence mapping reliably. We have reached a point where with 2 or 3 wizards (depending upon whether client was previously on assistance or not), we are able to get close to the goal of paying clients. Using a build-learn-build model, we hope to further automate and reduce the turn around time for the applications. Based on our discussions internally, we feel that this kind of an automation module could be great addition for Curam. It should be fully configurable to allow for custom business processes that each Curam implementation may need. Please check the high level flow diagram for what we are looking at.
RFE - Applicati...
RFE - Application Activation Automation - Implementation Flow - v1.0.0 - end state.png
Open full size
RFE - Application Activation Automation - Implementation Flow - v1.0.0 - end state.png
Customer Name Ontario - Ministry of Community and Social Services
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  • Guest
    Reply
    |     Feb 16, 2022

    Hi Rahul,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
    • You are requesting enhancements to application for benefit processing that will improve the caseworker experience through a reduction in the time required for the completion of manual tasks, such as client matching.

    The theme is aligned with our current strategy for our product to continue investigating improvements to application for benefit workflow processes including client search and we have accepted your suggestion as a consideration for a future release.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Thank you,
    Sheryl Brenton, SPM Product Management team
    Note: We have improved your RFE experience and transitioned to an Ideas Portal provided by our trusted business partner Aha!
    Additional details can be found here.

  • Guest
    Reply
    |     Jan 26, 2022

    Hi,

    Thank you for taking the time to share your ideas with us.
    We are committed to involving our users in building our product roadmap and appreciate your suggestions.
    We will review the information you have provided and get back to you within 30 days.
    If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Sheryl Brenton, SPM Product Management team
    Note: We have improved your RFE experience and transitioned to an Ideas Portal provided by our trusted business partner Aha!
    Additional details can be found here.