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Status Future consideration
Categories Income Support for Medical Assistance
Created by Tiffany Ortega
Created on Mar 9, 2021

RELATED IDEAS

Check Eligibility Error Message

improving the message that is displayed on check eligibility when in-edit evidence is used and the error occurs. Something like the following:


"An error occurred during the eligibility check. This check was performed with in-edit evidence. Please review the in-edit evidence."

PMR WH00011905 was raised for this item originally.

Customer Name South Carolina
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  • Guest
    Reply
    |     Apr 8, 2021

    Hi Tiffany,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
    * You are requesting that the message that is displayed to a user when an error occurs while checking eligibility using in-edit evidence be enhanced to provide a clearer explanation to the user that in-edit evidence was involved.

    The theme is aligned with our current multi-year strategy for our product and we have accepted your suggestion as a consideration for a future release. Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Mar 10, 2021

    Hi Tiffany,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.