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Status Future consideration
Categories Universal Access
Created by Guest
Created on May 15, 2025

RELATED IDEAS

UA | [bundle] Your Documents - Provide Documents... | Non-semantic (only visually styled) heading "Add documents" | WCAG 1.3.1

Non-semantic (only visually styled) heading "Add documents". Should be a H4.


For screen reader users, when they are on the Client Portal and are asked to Add Documents, there is text "Add Documents" which is styled in bold to look like a heading but is not a heading and is not linked to the Add Document button on the page.

Customer Name ESDC
Persona Based Summary

For screen reader users, when they are on the Client Portal and are asked to Add Documents, there is text "Add Documents" which is styled in bold to look like a heading but is not a heading and is not linked to the Add Document button on the page.

Market Segment Health & Human Services
Type of Request Idea
Market Opportunity

WCAG
Usage frequency + #/type of users impacted

For screen reader users, when they are on the Client Portal and are asked to Add Documents, there is text "Add Documents" which is styled in bold to look like a heading but is not a heading and is not linked to the Add Document button on the page.

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  • Admin
    Graham McCrindle
    Jul 4, 2025

    Hi Adrienne,

    We have reviewed your enhancement suggestion.

    Based on the information provided, our understanding of your request is as follows:

    • The text 'Add Documents' within the 'Your Documents' page in the citizen portal to be styled as a heading. It is currently styled in bold which makes it look like a heading but is not a heading, and is confusing for screen reader users.

    We have accepted your suggestion as a consideration for a future release, and we will look to redesign the 'Your Documents' page headings structure (and labels) to better accommodate your concerns with potential user confusion (and to align with best design practice for headings). Not all items under consideration will make it into a release. As plans are confirmed, you will be notified when a specific release includes this enhancement.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,

    Graham McCrindle, SPM Product Management Team

    Reply
  • Admin
    Graham McCrindle
    May 19, 2025

    Hi Adrienne

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Graham McCrindle, CURAM Product Management Team

    Reply