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Status Functionality already exists
Categories Universal Access
Created by Kelli Robinson
Created on Feb 13, 2024

RELATED IDEAS

application pdf does not show household relationships

The income support application pdf does not show household relationships between household members. This is a pain point for the state of south dakota who will be allowing citizens to apply for SNAP benefits using the application script in the citizen portal, and then processing the application in an external system.

This is a burden for the State of South Dakota staff as they are not able to enter the application into their system without completing a relationship field, which is critical in determining how to form Snap meal groups.


This is considered a critical feature required by South Dakota. The State of South Dakota is scheduled to go live with citizen portal on March 4, 2024, and this is potentially a show stopper for them. The business contact from the state of south dakota is Sam Masten from DSS.

Customer Name South Dakota
Persona Based Summary

  1. As a citizen, I want to be able to apply for SNAP online through the citizen portal and provide information about the people in my household, their relationships, and whether or not we purchase and prepare food together.

  2. As a case worker, I want to be able to view the application pdf that was submitted for SNAP, and see the relationships between the household members so that I can enter this information into my mainframe system. This allows me to process the application without having to call the customer about their relationships.

Market Segment WH Government
Type of Request Customer Requirement
Market Opportunity

This satisfies the need for the State of South Dakota, and any states that might be using the citizen engagement/citizen portal to allow people to apply for benefits.

RFP Due Date (If Applicable) Feb 14, 2024
Usage frequency + #/type of users impacted

Daily usage, thousands of applications a month are affected. Any and all people who apply online for SNAP in SD are affected. And and all case workers who process online applications in SD are affected.
CURAM:Workarounds + Proposed Solution

Proposed solution: Add cluster to applicaiton pdf that displays the information that the person entered regarding their household relationships.

Workaround: Custom build this in the application pdf, which is a considerable effort; require case workers to contact all of the snap applicants before entering applications into the system.

  • Attach files
  • Admin
    Graham McCrindle
    Reply
    |     Feb 26, 2024

    Hi Kelli,

    We have reviewed your enhancement suggestion.

    Based on the information provided, our understanding of your request is as follows:

    • You require Household relationship data to be output to the application PDF

    Our offering currently provides a way to address this issue. We delivered improvements in V8.0.1 to enhance the PDF functionality which would support what you are attempting to achieve. This is documented in our UA Web App guide, page 242: Customizing the generic PDF summary form for processed applications. In order to achieve what you want you will need to modify the sample OOTB script to contain a final summary page with the details that you want to print.

    We are closing this request and do not plan to take any further action. If you believe we have misunderstood your request, please respond within 7 days with clarifications.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,

    Graham McCrindle, CURAM Product Management Team

  • Kelli Robinson
    Reply
    |     Feb 21, 2024

    Thank you Graham for your consideration. We look forward to your response.

  • Admin
    Graham McCrindle
    Reply
    |     Feb 20, 2024

    Hi Kelli

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.


    Thank you,

    Graham, SPM Product Management Team