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Status Not under consideration
Categories Universal Access
Created by Guest
Created on Feb 24, 2020

RELATED IDEAS

Relationship widget

As part of our UX updates to Universal Access in North Carolina, we have added age by every name. That way if we have two James applying on the same application, it would read 'James, age 40' and 'James, age 28' in all instances where James is asked about.

However, we are having issues with the OOTB Relationship widget which prepopulates name with the age in parenthesis. So it would show 'James (40)' and 'James (28)'.

North Carolina is requesting an enhancement to the Relationship widget to allow customizations to make updates in order to improve the user experience for citizens.

Customer Name North Carolina - Dept of Health and Human Services
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  • Guest
    Reply
    |     Jun 25, 2020

    Hi Wesley,

    We have evaluated your request and have determined that it cannot be implemented at this time.

    A citizen knows their own Age when they enter their DOB. The Age was originally added to the name in case there was more than one person in the household, therefore they could distinguish between which person the script was referring to using their age in parentheses. We would need solid evidence from user testing to prove that there was something wrong with our current solution.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Feb 25, 2020

    Hi Wesley,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Feb 24, 2020

    Attachment (Use case)

    UX_Relationship...
    UX_Relationships.pdf
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    UX_Relationships.pdf