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Not on roadmap. Local fix available and has been delivered.
John J Sweeney
Offering Manager, Social Programs
Local modification to workflow was documented and recommended to achieve the count to meet the requirements - Local services team to follow-up.
Recommendation below:
Option is to customize the OOTB Straight Through Workflow to count any straight through applications. It would be dependent on definition of 'No Touch' / 'Straight Thru'. And there may be more than one interpretation.
Straight Through Workflow
When an application is submitted from the portal, the application case is created and evidence is created based on what the citizen told the state in the IEG script. The straight through workflow is then invoked. OOTB, the workflow performs a check for verifications on the application case. If there are no outstanding verifications, the application case is automatically authorised. Otherwise, it is not authorised and the caseworker must intervene to progress the application. A customised version of the OOTB workflow could record the fact that there were no outstanding verifications at submission time and that the application was automatically authorised. This information could be stored in a custom location.
The authorisation process that follows the workflow step includes
• The creation of the Integrated Case
• The brokering of evidence from the Application Case to the new Integrated Case
• The execution of Program Group rules to determine eligibility
• The creation of any required Product Deliveries
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Notification test
CFR attached.
Attachment (Description)
May 20, 2016 1:44 PM
Thank you for your enhancement request. We are analysing the requirement and will provide another update when that analysis is complete to confirm whether or not the enhancement will be considered in a future functional release.
John Sweeney
Offering Manager - Cúram Social Programs
Attachment (Use case)