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Status Is a defect
Categories Child Welfare
Created by Amber Ortman
Created on Jan 8, 2018

RELATED IDEAS

Ability to close Supervisor Override and Returned Intakes

Intakes cannot be closed when a supervisor overrides or returns an intake to the worker.

When a Supervisor overrides a recommendation from screen in to screen out, the intake can not be closed. The close intake link in the Tab Actions Menu of the Intake home page is greyed out. When a supervisor returns a intake the intake cannot be closed. The close intake link in the Tab Actions Menu of the Intake home page is greyed out.

Please refer to closed PMR 72887999649. There was a APAR PO02271 which has been closed as a no plan to fix. We are now requesting an enhancement to have the ability to close intakes that have been returned or an override has been completed by the Supervisor.

Customer Name Saskatchewan - Ministry of Social Services
  • Attach files
  • Guest
    Reply
    |     Jan 15, 2018

    Hi Amber,

    This issue was previously documented in an APAR PO02271 and was closed with no plans to fix because of low impact on our customer base. If this particular issue is considered a high priority for Saskatchewan, then please make a request to reopen the APAR. Please contact the appropriate customer support team to report this problem. This request has been closed.

    Thank you for your interest in the Cúram product.
    Laura Sanghi, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Jan 8, 2018

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Child Welfare
    Component - Functionality
    Source - Other

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Social Program Management Platform
    Component - Functionality
    Source -

  • Guest
    Reply
    |     Jan 8, 2018

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Laura Sanghi, Cúram SPM Offering Management team

  • Amber Ortman
    Reply
    |     Jan 8, 2018

    Attachment (Use case): Screen prints to show there is no option to close the Intake when the Supervisor overrides from screened in to screen out

    Override intake...
    Override intake.docx
    Open full size
    Override intake.docx