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Status Not under consideration
Categories Child Welfare
Created by Amber Ortman
Created on Jul 17, 2020

RELATED IDEAS

Ability to configure the Intake Narrative

Currently the Intake narrative is 1 box with no option to configure.

We are requesting the ability to configure the Intake Narrative so we could have the option to have multiple boxes with or without text populated inside of each.

Ideally, there would be the ability to configure the Intake Narrative field to be filled out as a set or series of fields - so that a Header to the field could be added (to display a specific question to the user), followed by the rich text box that would allow the user to enter the information necessary information. This area should be configurable so that it would allow for Business to determine how many of these header and rich text box fields were needed as part of the intake narrative.

Customer Name Saskatchewan - Ministry of Social Services
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  • Guest
    Reply
    |     Aug 20, 2020

    Hi Amber,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
    * You are requesting that the Intake Narrative that currently provides one large comments box in which to enter narrative information be enhanced to provide the ability for the Intake Worker to enter information into a series of multiple comments boxes each with their own header to direct the user in terms of what type of information to enter in each box.

    The Intake narrative was intended to be a place to quickly capture information heard from the reporter rather than to be structured.

    Our offering currently provides a way to meet this business requirement.

    Customers can use the Assessment Framework / IEG to configure scripts to allow their intake workers to capture the content for specific topics that they would like to be documented, similar to how assessments can be configured to capture the answers to various questions.
    Information can be found about the Assessment Framework and IEG in the Knowledge Center:
    https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.4/com.ibm.curam.content.doc/OutcomeManagement/c_OUTCOMEConfigAssessmentConfig.html
    https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.4/com.ibm.curam.content.doc/OutcomeManagement/c_OUTCOMEConfigAssociateAssessmentsPlans.html
    https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.4/com.ibm.curam.content.doc/WorkingWithIntelligentEvidenceGathering/ctr_WorkingWithCuramIntelligentEvidenceGathering.html

    We are closing this request and do not plan to take any further action. If you believe we have misunderstood your request please respond within 7 days with clarifications.

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all of the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Jul 23, 2020

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team