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Status Delivered
Created by Guest
Created on Jun 7, 2017

Supervisor Workspace - Reassign Cases window not user-friendly

In the Supervisor Workspace OOTB for V7, the Reassign Cases pop-up window is used extensively to reassign cases from a user to other users, work queues, positions, or organization units.

The Search Results section of this pop-up is very small and only shows 1-2 cases at a time. Users often have dozens of cases or more. The size of the Search Results section makes it very difficult for supervisors to find and select the appropriate case.

Customer Name Minnesota
  • Attach files
  • Guest
    Reply
    |
    Aug 18, 2021

    Hi Nikita,
    We are pleased to inform you that your enhancement request has been delivered in the new release of IBM Social Program Management, version 8.0.0.

    The Search Results section of the Reassign Cases modal can now show multiple cases.

    For more information about the user interface improvements in version 8.0.0, see the following section in the What's New Guide: User interface improvements

    Thank you for taking the time to share your ideas with us. We are now closing this request as delivered.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.
    Note: we are currently in the process of improving your RFE experience and will soon transition to an Ideas Portal provided by our trusted business partner Aha!
    Further communications with additional details will be shared shortly.

  • Guest
    Reply
    |
    Jun 16, 2021

    Hi Nikita,
    We are pleased to inform you that your enhancement request is included in our upcoming release of IBM Social Program Management, version 8.0.0.0.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |
    Jul 19, 2017

    Hi Nikita,

    We acknowledge that this enhancement request has been accepted for consideration.

    It may not be delivered within the release currently under development however the theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |
    Jun 20, 2017

    Hi Nikita,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |
    Jun 7, 2017

    Attachment (Description)