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Status Delivered
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Require rules to prevent an individual from receiving concurrent Food Assistance benefits

C�ram version: C�ram Income Support 6.1.0

Problem description:
Per Food Assistance policy, an individual can only receive Food Assistance benefits on as single case in a given month unless they are victim of domestic violence.
However, in OOTB C�ram, there does not appear sufficient rules or logic that prevent an individual from receiving concurrent Food Assistance benefits.
Please see the attached documents that include steps-to-reproduce that document the scenario of an individual receiving benefits on one case for a given month, closing that case, and then issuing benefits
for the same individual on another case for the same time period. The scenario was done in an OOTB 6.1 reference environment.
Also attached is a Word document FNS Dual Benefit Issues that documents multiple production cases where concurrent benefit issuance has occurred.

Customer Name North Carolina - Dept of Health and Human Services
  • Attach files
  • Guest
    Reply
    |     Jul 3, 2018

    Hi Kevin,

    We are happy to inform you that your enhancement request has been delivered in the new release of IBM Cúram Social Program Management, version 7.0.3.0.

    Your requirement to provide rules to prevent an individual from receiving concurrent Food Assistance benefits has been delivered in the concurrent eligibility enhancement delivered in version 7.0.3.0.

    Administrators can now use report functions to monitor that no instances of concurrent eligibility periods occurred and to identify instances of concurrent eligibility in Food Assistance and Cash Assistance and for custom products.

    For more information on this, see the Knowledge Center at: https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.3/com.ibm.curam.content.doc/IncomeSupport/c_INCSPRT_MonitoringConcurrentEligibility.html

    We hope that this addition to the product will meet your requirements sufficiently.

    I will now close this ticket as delivered.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Aug 6, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team