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Status Not under consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 21, 2016

RELATED IDEAS

Semantics of the SaveOrExitMotivation.xml page player page are unclear

The customer has pointed out that the semantics of the SaveOrExitMotivation.xml page player page is unclear. The current wording does not make clear to the user that if they choose "Quit without saving your application" then the Application (Motivation) will be deleted.

Suggest new wording:
"Quit and delete your application". With explanatory text saying something along the lines of "Warning this option will remove your application, and you will not be able to return to this application again". Reviewed as part of enhancement backlog and still consider this to be valid. Adding pmr context:
In the citizen portal if you continue an existing application and then choose 'Save & Exit' you are presented with two options 'Save your information' and 'Quit without saving your information'. Choosing the latter will delete the entire application, not just the changes you made since last time you saved. That is, if you started an application, saved/exited, came back the next day and resumed then decided you didn't want to save any of your changes from today then too bad, either save your changes or the whole application is thrown away and you have to restart. This seems to be intentional, but is there help or documentation that make this clear to a user? Would it be better to change the text to 'Quit and Delete your Application'?

Customer Name North Carolina - Dept of Health and Human Services
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  • Guest
    Reply
    |     Oct 2, 2020

    Hi Kevin,

    We have reviewed your enhancement suggestion.

    We do not intend to incorporate your request into our product as it does not align with our product strategy. We are therefore closing this request and do not plan to take any further action.

    The new IBM Cúram Universal Access provides a configurable citizen-facing application that enables agencies to offer a web self-service solution to their citizens. Introduced in Universal Access v7.0.3, you can choose to use the IBM Universal Access Responsive Web Application instead of the classic client application. The Universal Access Responsive Web Application uses modern technologies, such as React JavaScript, and the IBM Social Program Management Design System to enable citizens to better access services in a browser from desktop, tablet, and mobile devices.
    More information can be found here:
    https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.10/com.ibm.curam.universalaccess.doc/CitizenEngagement/ctr_CitizenEngagementApplication.html

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all of the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Aug 6, 2016

    Hi,

    We acknowledge that this is a valid enhancement request. It will be considered for inclusion in a future release of the product. Thank you for your interest in the Cúram product.

    Thanks,
    Eloise O'Riordan, Cúram SPM Offering Management team