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Status Not under consideration
Categories Social Program Management Platform
Created by Guest
Created on May 25, 2016

RELATED IDEAS

Manual Override of Eligibility and Verifications

There are reasons (for instance court order) where case determination needs to be overridden manually. Regardless of the System determination case worker would force what is individual program eligibility. In some instances, case worker is asked to override outstanding verification without prior resolving it.

Customer Name Minnesota
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  • Guest
    Reply
    |     Sep 7, 2016

    Hi Sigitas,

    We have evaluated your request and have determined that it cannot be implemented at this time as it does not align with our current roadmap strategy and it is therefore not something that we plan to address in-product.

    For your entitlement request, this can currently be achieved but without a manual override button. For example you can have evidence specific to the purpose that if set it supersedes all other evidence and the rules are written to act accordingly. Such evidence can be given a period - therefore the entitlement (override) reflects this period too. This approach is traceable and auditable whereas a manual override button would be difficult to manage from a system perspective - for example what would the reassessment option do if the caseworker has performed a system override manually?

    For the verification request, we do provide verification waiver functionality currently. Once a verification waiver exists against an outstanding verification, processing can progress. We don't offer the UI for a caseworker to do this, the expectation is that the waivers are added programatically as needed and we provide APIs, so you could add this feature yourself. We feel that the decision (as to whether caseworkers should be allowed to override verifications) needs to be on a solution by solution basis rather than added by default into the platform.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management tea

  • Guest
    Reply
    |     Jun 7, 2016

    Thank you for your enhancement request. We are currently analysing the requirement and will provide another update when that analysis is complete to confirm whether or not the enhancement will be considered in a future functional release.

    John Sweeney
    Offering Manager - Cúram Social Programs