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Status Not under consideration
Categories Social Program Management Platform
Created by Amber Ortman
Created on Jul 17, 2020

RELATED IDEAS

Ability to Create the Same User Name as a Deleted Record is Required

Currently, when a User is deleted the record is displayed in a Canceled Status. There is no option to add the same User Name as a Canceled Record.

We are requesting an enhancement that would allow a New User to be created in the application with the same name as the Canceled Records.

Refer to closed PMR Case Number TS001407157

Customer Name Saskatchewan - Ministry of Social Services
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  • Guest
    Reply
    |     Aug 10, 2020

    Hi Amber,

    We support the ability to close and reopen user accounts ref: https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.10/com.ibm.curam.content.doc/OrganisationAdministration/c_ORG_UserClosing.html
    Using these actions you should not have a need to create multiple user accounts with the same user names, rather you can reopen a previously closed account for that person. This ensures that auditing is very clear as to who performed what actions throughout the system, as every username is unique to a particular person.

    The delete action you refer to in this request is intended to be used when a user account is created in error.

    We are closing this request and do not plan to take any further action. If you believe we have misunderstood your request please respond within 7 days with clarifications.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Jul 23, 2020

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team