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Status Not under consideration
Categories Social Program Management Platform
Created by Gary Parker
Created on Feb 17, 2021

RELATED IDEAS

Ability to Change Primary Client on Application Case

Scottish Government have the need to change the primary client on application cases.

Currently there is a manual intensive process in changing the primary client on an application case.

Customer Name Scottish Government
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  • Guest
    Reply
    |     Mar 10, 2021

    Hi Gary,

    We have reviewed your enhancement suggestion. Based on the information provided, our understanding of your request is as follows:
    * It is not currently possible for a user to manually change the primary client of an application case.

    In V7.0.2 an enhancement was provided to enable customers to configure whether or not primary client-related information should be displayed or hidden within a case, Information can be found at: https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.11/com.ibm.curam.content.doc/IntegratedCaseManagementConfiguration/c_ICMCONFIG_Configuring16DisplayCaseClientsCaseListPages.html#d1e1398

    This approach was chosen instead of providing the ability to change the primary client due to extensive analysis that determined that there was not a way to support the ability to change the primary client in the product in a non-impactful manner.

    We do not intend to incorporate this capability into our product as it does not align with our product strategy. We are therefore closing this request and do not plan to take any further action.

    Thank you for taking the time to share your ideas with us. Although we cannot pursue all of the submitted suggestions, we are committed to involving our users in building our product roadmap and appreciate your ideas.

    Regards,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.

  • Guest
    Reply
    |     Feb 17, 2021

    Hi Gary,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required in order to complete our evaluation, we will send you a request for more information.

    Thank you,
    Shane McFadden, SPM Offering Management team
    You can find more information on the request process here.