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Hi Kyle,
Thank you for the reply that the explanation given was sufficient to support your business requirements.
I will now close this ticket.
Thank you for your interest in the Cúram SPM product.
Shane McFadden, Cúram SPM Product Management team
Thank you for the response, Shane. Your explanation makes sense in terms of the ease of use where the user is able to compare within the same workspace without having to navigate to the evidence itself to verify the update that was made. With that intent in mind, would I be correct in saying that this sounds like an enhancement that is unlikely to be pursued?
Due to processing by IBM, this request was reassigned to have the following updated attributes:
Brand - Watson Health
Product family - Cúram Social Program Management
Product - Social Program Management Platform
Component - Other
Source - Other
For recording keeping, the previous attributes were:
Brand - Watson Health
Product family - Cúram Social Program Management
Product - Income Support for Medical Assistance
Component - User Interface (IDE)
Source -
Hi Kyle,
There is a reason why we don't automatically refresh the Incoming Evidence. We want to give the user visual feedback of the action they have just completed such as the new version added to the timeline of the existing evidence. This gives the user confidence that what they have done is correct for the case they are on. They don't need to navigate away from the Incoming Evidence list page to see how this evidence is now reflected on the current case. Otherwise with an automatic refresh, after they complete the action the evidence could be considered to just 'disappear' and if they have any questions as to whether it was actioned correctly, they will have to navigate away from this page to find out.
After the 'Add to Case' action has been completed the Actions menu for the Incoming Evidence is also disabled.
Please let us know if this intended behavior has been explained and your business requirement is satisfied.
If we do not receive this information within 30 days, this request will be closed.
Thank you,
Shane McFadden, Cúram SPM Product Management team
Hi Kyle,
Thank you for your enhancement request.
We require some further analysis to determine whether or not this enhancement can be considered in a future release.
I will provide another response when our investigation is complete.
Thank you,
Shane McFadden, Cúram SPM Product Management team