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Status Not under consideration
Categories Social Program Management Platform
Created by Amber Ortman
Created on Dec 17, 2018

RELATED IDEAS

Ability to Create the Same User Name as a Deleted Record is Required

Currently, when a User is deleted the record is displayed in a Canceled Status. There is no option to add the same User Name as a Canceled Record.

We are requesting an enhancement that would allow a New User to be created in the application with the same name as the Canceled Records.

Refer to closed PMR Case Number TS001407157

Customer Name Saskatchewan - Ministry of Social Services
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  • Guest
    Reply
    |     Apr 11, 2019

    Hi Amber,

    We have evaluated your request and have determined that it cannot be implemented at this time.

    We support the ability to close and reopen user accounts ref: https://www.ibm.com/support/knowledgecenter/SS8S5A_7.0.6/com.ibm.curam.content.doc/OrganisationAdministration/c_ORG_UserClosing.html
    Using these actions you should not have a need to create multiple user accounts with the same user names, rather you can reopen a previously closed account for that person. This ensures that auditing is very clear as to who performed what actions throughout the system, as every username is unique to a particular person.

    The delete action you refer to in this request is intended to be used when a user account is created in error.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |     Jan 4, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Social Program Management Platform
    Component - Functionality
    Source - Other

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Child Welfare
    Component - Functionality
    Source -

  • Guest
    Reply
    |     Jan 3, 2019

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team