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Status Not under consideration
Created by Amber Ortman
Created on Aug 20, 2018

Adding a suffix such as Jr or Sr does not appear in search results

Please refer to PMR 20649999649 A suffix, such as Jr. or Sr., is selected on a participant page and saved.

When doing a person search, the suffix does not appear in the name on the search results

We are requesting the suffix be configurable when searching for person records.

Customer Name Saskatchewan - Ministry of Social Services
  • Attach files
  • Guest
    Reply
    |
    Aug 7, 2019

    Hi Amber,

    We have evaluated your request and have determined that it cannot be implemented at this time.

    Your request may be resubmitted for consideration after 12 months from the date of decline.

    Thank you for your interest in the Cúram SPM product.
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |
    Jun 20, 2019

    Due to processing by IBM, this request was reassigned to have the following updated attributes:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Social Program Management Platform
    Component - Functionality
    Source - Other

    For recording keeping, the previous attributes were:
    Brand - Watson Health
    Product family - Cúram Social Program Management
    Product - Child Welfare
    Component - Functionality
    Source -

  • Amber Ortman
    Reply
    |
    Nov 21, 2018

    No the dates of birth being displayed does not meet the Business Requirement. Even with the dates of birth the workers continue to select the incorrect person in multiple areas of the application because the clients have the same name. If the SR or JR displayed at the beginning of the name when searching it would assist the workers in selecting the correct client. Workers get confused and find it annoying when searching in trying to determine the correct client they should be selecting. Workers will select the wrong client which creates multiple other issues when working in the application. Please let me know if anything further is required.

  • Guest
    Reply
    |
    Oct 4, 2018

    Hi Amber,

    For this scenario, we would note that the product does allows the caseworker to see the date of birth for the person that should help to differentiate between people with different suffixes such as Sr. and Jr.
    In addition the caseworker can toggle the person and also view their age to help differentiate.

    Could you please provide more information regarding whether the above satisfies the business requirement to differentiate the search results for people with same or similar names and the impact it has on your caseworkers by not having this enhancement.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team

  • Guest
    Reply
    |
    Aug 21, 2018

    Hi Amber,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Shane McFadden, Cúram SPM Product Management team