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Status Not under consideration
Categories Social Program Management Platform
Created by Mohd Arif
Created on Jun 13, 2022

RELATED IDEAS

Expanded view for Evidence (Added, Modified, Approved, Activated) event types under transaction history is Blank

Whenever new evidence is added to an IC, PDC, or application case and transaction history record gets created under Administration/Transaction history.

The event type for these events is (Evidence Added, Evidence Modified, Evidence Approved, and Evidence Activated).

Upon expanding the list page using the toggle arrow an empty(Screenshot attached) a blank page opens up.

I analysed the code and can see that inline page that gets opened (Case_resolveEvidenceTransaction) has no fields in it. It is an empty page that has just a page title. Whereas the other inline pages load with the event details (one example is ProductDelivery_viewMilestoneTransaction).


Screenshot 2022...
Screenshot 2022-06-13 at 15.07.18.png
Open full size
Screenshot 2022-06-13 at 15.07.18.png
Customer Name Scottish Government
Market Segment Eligibility & Entitlement
Type of Request Idea
Market Opportunity

N/A
CURAM:Workarounds + Proposed Solution

If we can add some fields on the page "Case_resolveEvidenceTransaction" that should make it work fine. the resolver page passes all the required parameters that could be shown on the page. just that those are not used inside the page the empty page is opened.
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  • CLAIRE MCGAFFEY
    Reply
    |     Sep 2, 2022

    Hi Mohd,

    We have reviewed your enhancement suggestion. Based on the information provided and discussions with Lab Services staff, our understanding of your request is as follows:

    You are requesting an enhancement to display detailed information about the transaction log events that are created when evidence is added, modified, approved, and activated on the Transaction History List page.

    In the OOTB application, e.g. when creating and activating evidence in a Social Assistance case, the transaction events that are created do display Transaction Details information as expected. Evidence Type, Event Description, Date Time, and Created By are displayed.

    For the OOTB example the inline page that is opened is "Generic_viewEvidenceTransactionPage" rather than the "Case_resolveEvidenceTransaction" page you mention.

    We also understand that you raised a similar support ticket in which a solution was provided, and agreement was reached to close the support ticket.

    We are closing this request and do not plan to take any further action. If you believe we have misunderstood your request please respond within 7 days with clarifications.

    Thank you,

    Sheryl Brenton, SPM Product Management Team

  • CLAIRE MCGAFFEY
    Reply
    |     Jul 3, 2022

    Hi Mohd,

    We have reviewed your enhancement suggestion.

    In the OOTB application, e.g. when creating and activating evidence in a Social Assistance case, the transaction events that are created do as designed display Transaction Details information as expected.

    Evidence Type, Event Description, Date Time, and Created By are displayed.

    For the OOTB example the inline page that is opened is "Generic_viewEvidenceTransactionPage" rather than the "Case_resolveEvidenceTransaction" page you mention.

    Can we recommend that you investigate whether there may be an issue with the pages used in your local implementation, or if you feel there may be an OOTB issue that is causing the problem for you, that you raise a support case.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    Regards,

    Sheryl Brenton, SPM Product Management team

  • Guest
    Reply
    |     Jun 15, 2022

    Hi Mohd,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Sheryl Brenton,SPM Product Management team