Merative Ideas Portal

Shape the future of Merative!

We invite you to shape the future of Merative, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Post your ideas

Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you,

  1. Post an idea

  2. Upvote ideas that matter most to you

  3. Get feedback from the Merative team to refine your idea

Help Merative prioritize your ideas and requests

The Merative team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at Merative works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

Receive notification on the decision

Some ideas can be implemented at Merative, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.


Merative External Privacy Statement: https://www.merative.com/privacy

Add a new idea Subscribe
Status Future consideration
Categories Social Program Management Platform
Created by Sudheer Ambiti
Created on Mar 27, 2023

RELATED IDEAS

Need provision to control notifications generated in the process of approving SILI

By having more granular control to manage the notifications generated by the system individual organizations can turn on or off the notifications that relevant to them.

Customer Name MSD
Persona Based Summary

In the process of submit and approval of a service invoice line item (SILI) OOTB is generating multiple notifications which are not required for business. Due to these unwanted notifications, some important notifications are getting lost. There is no provision by OOTB to manage these notifications. Different notifications are getting generated for both CaseWorker user and CPMSupervisor user. It would be helpful if there are some hook points so that these specific unwanted notifications can be disabled. These hook points should help to select which notifications to be allowed which need to be disabled.Steps to reproduce this issue is similar to case number WH00012944
1. Create a Service Delivery Case.
2. Add valid Provider with the license for the service of SD case.
3. Submit SDC.
4. Create Service Invoice under provider
5. Create SILI
6. Submit SILI for approval
7. Approve SILI
8. Select Inbox->Notifications->My Notifications to see the notifications assigned to the user (Applicable for both CaseWorker and CPMSupervisor users)
Market Segment Health & Human Services, Eligibility & Entitlement
Type of Request Customer Requirement
Market Opportunity

Please refer, Please add more details section
Usage frequency + #/type of users impacted

CaseWorker user and CPMSupervisor user
  • Attach files
  • CLAIRE MCGAFFEY
    Reply
    |     Apr 14, 2023

    Hi Sudheer,

    Thank you for providing the additional information we requested.

    For all but one of the notifications that you provided in your list (i.e. “Service Invoice Lite Item submitted for approval.”) these notifications are now no longer displayed in product since v8.0 as a result of the introduction of a new interface.

    The interface can be used to suppress the creation of all notifications in a case of a specific case type. When the interface is implemented, no notifications will be generated for the specified case type.

    The interface that can be used to exclude notifications from specific case types is called NotificationExcludedCaseType. It facilitates the listing of case types and product deliveries to be excluded when notifications are generated.

    It was provided in 8.0 where we used it to provide an implementation in Provider Management to filter out Provider Management product deliveries including the Provider Invoice PD case that results in the creation of the notifications you provided.

    Documentation is available in:

    External Release Notes in “WorkItem: 249637 Unnecessary notifications are being generated on the creation of placements”

    https://www.ibm.com/support/pages/node/6471277

    "Products" section in the Provider Management guide:

    https://www.ibm.com/docs/en/spm/8.0.2?topic=sets-products

    Further work was then done in 8.0.2 to optimize its use.

    Documentation is available in the Release Notes in “WorkItem:274726 - Optimize method for preventing creation of unnecessary notifications for provider management cases used for financials processing”

    https://www.ibm.com/support/pages/node/6583491

    As related to your request for a configuration capability to turn-on or turn-off other OOTB notifications, the request is aligned with our current strategy for our product to continue to improve our task and notifications infrastructure and we have accepted your suggestion as a consideration for a future release.

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestion.

    Thank you,

    Sheryl Brenton, SPM Product Management Team

  • Sudheer Ambiti
    Reply
    |     Apr 5, 2023

    We would still prefer that these are a few examples of OOTB notifications that we would potentially want to turn-off. What might be even better is to provide us with a configuration capability to turn-on or turn-off other OOTB notifications and not just these. This would not just help us but any subsequent projects since the product will have the capability to turn the specific OOTB notifications on or off

    For Financial User

    Service Invoice Lite Item submitted for approval.

    Assigned role of case supervisor of Case <Case Reference> of type Provider Invoice for <Provider Name>.

    Role of case supervisor of Case <Case Reference> of type Provider Invoice for <Provider Name> has been closed.

    For cmpfacilitymanager user

    Assigned role of case owner of Case <Case Reference> of type Provider Invoice for <Provider Name>.

    Eligibility failed on Case <Case Reference> of type Provider Invoice for <Provider Name>.

    Case <Case Reference> of type Provider Invoice for <Provider Name> was approved by <financial user> on <date>.

    Role of case owner for Case <Case Reference> of type Provider Invoice for <Provider Name> has been closed.

  • CLAIRE MCGAFFEY
    Reply
    |     Apr 5, 2023

    Hi Sudheer,

    We have reviewed your enhancement suggestion and we would like to request additional information to help us understand the business problem you are trying to address.

    Can you provide further details as to which specific notifications you do not want to be generated as part for the SILI approval process.

    Please provide the requested information within 30 days so we may proceed with our evaluation. If we do not hear from you within that timeframe, we will have to close the request due to insufficient information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team



  • CLAIRE MCGAFFEY
    Reply
    |     Mar 28, 2023

    Hi Sudheer,

    Thank you for taking the time to share your ideas with us. We are committed to involving our users in building our product roadmap and appreciate your suggestions.

    We will review the information you have provided and get back to you within 30 days. If additional details are required to complete our evaluation, we will send you a request for more information.

    Thank you,

    Sheryl Brenton, SPM Product Management Team