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Status Future consideration
Categories Social Program Management Platform
Created by Guest
Created on Jul 19, 2017

RELATED IDEAS

Curam 404 status message confuses users and support staff as it does not reference 404 and talks about Curam license

The problem: 404 status page is confusing users into thinking that issue is related to Curam licensing.

How it's confusing:
When an end user navigates to a non-existant URL they land in on a page talking about licensing issue message instead of clearly stating that this is status page. Users then complain about licensing issues.
Technical support staff not always aware that it's simple http 404

How to reproduce it:
End Users are using the curam application with the URL: http://xxxxxxxx/Curam and any word append to the URL eg: http://xxxxxxxx/Curam/Other shows a status message as
"The page you have requested is not available. One possible cause for this is that you are not licensed for the necessary Cúram module. If that is the case, you can use the User Interface administration screens to remove these links" instead of 404 status message.

how we expect for it to be resolved :
It should be obvious that it's "404 not found" with 404 displayed prominently and the old text displayed as supplementary explanation in small font at the bottom

Customer Name Arkansas Department of Human Services, New Zealand MSD
  • Attach files
  • Guest
    Reply
    |     Jul 28, 2017

    Hi Ravi,

    We acknowledge that this enhancement request has been accepted for consideration. It may not be delivered within the release currently under development howeverthe theme is aligned with our current multi-year strategy and will be considered for a future release.

    IBM may consider and evaluate any RFE Community feedback for this request through activities such as voting.

    IBM will update this request in the future.

    Thank you for your interest in the Cúram product.
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Jul 20, 2017

    Hi Ravi,

    Thank you for your enhancement request.
    We require some further analysis to determine whether or not this enhancement can be considered in a future release.
    I will provide another response when our investigation is complete.

    Thank you,
    Eloise O'Riordan, Cúram SPM Offering Management team

  • Guest
    Reply
    |     Jul 20, 2017

    HCR customer 'State of Arkansas' has also reported this and this message does not look good especially when it pops up in Universal Access screens. On a lighter note somebody on customer team asked - "How much does the 'licence' would cost we may buy it! "

  • Guest
    Reply
    |     Jul 19, 2017

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